ITWatch NOC (Tangent Logic's Nerve Operation Center) was established in order to meet the growing market demand for professional infrastructure monitoring, remote fault prevention and fault handling at the customer's site, while providing professional backup for the IT staff -around the clock!

The NOC handles all your organizational infrastructure management needs

• 24/7 support, fault prevention, and problem resolution
• 24/7 monitoring of your organization's critical infrastructure
• Online and offline infrastructure monitoring
• Planning and managing backup mechanisms
• Planning and managing DRP systems
• Proactive continuous monitoring activity is done remotely
• Structured escalation procedures to top experts
• Delivering on-request infrastructure projects

ITWatch operates using a unique structure of three event-handling levels.

The ITWatch service center is manned by professionals who are trained in the fields of technology under their responsibility in order to give prompt and professional service to any call.

Tangent Logic's professional service advisors are available by roster at the service center's call around the clock, serving as the second level of support. The company's top experts serve as the third level of support, for when the most complicated scenarios must be dealt with.